Star Glass Down Lighting Pendant Traditional

Once your order is placed, you will receive a confirmation via email. After processing—typically within 1 to 5 business days—we will provide a tracking number, and upon request, we can also share product photos and the shipping label prior to dispatch.

As your order approaches delivery, our logistics partner will contact you to confirm the delivery schedule. We closely monitor the entire shipping process and ensure each order is fully insured until it is safely delivered to your door.

• Order processing time: 1–3 business days

• Standard delivery time: 15–20 business days

• Expedited delivery (available upon request): 2–6 business days

• Custom orders: Lead time varies; please contact us for rush options.

Returns & Refunds

Customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may return it within 30 calendar days for a full refund, provided the item is unused, uninstalled, and in its original packaging.

Alternatively, we offer a one-time exchange within 30 days of your first purchase.
Please note that certain items may not be eligible for return. For full terms, please refer to our Return & Refund Policy.

We understand the importance of safe delivery, especially for delicate lighting fixtures. To minimize risk, we use reinforced packaging, including thickened cartons, internal shock-absorbing foam, and wooden crates when necessary.

In the unlikely event that your item arrives damaged, please take clear photos upon receipt and contact us immediately. We will arrange a replacement at no additional cost.

We are pleased to offer a wide range of customization options to meet your specific needs. Whether it’s size, color, finish, or branding elements such as a logo, we can tailor our lighting designs to suit your vision and space.

Our team will work closely with you to bring your ideas to life and create a piece that is both functional and uniquely yours.