We process orders between Monday and Friday. Orders will be processed within 3 business days of ordering and shipped the next day after the processing day.
Countries We can Ship to:
United States, United Kingdom, Canada, Australia, Austria, Canada, Norway, France, Germany, Israel, Saudi Arabia, Russia, Ukraine, Hong Kong(China), Korea, Malaysia, Singapore, Belgium, Switzerland, Denmark, Italy, Luxembourg, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal
Shipping method in US
Standard shipping in the United States is done via major ground carriers, including DHL, FedEx, United States Postal Service (USPS).
The approximate shipping time accords to each country:
United States: 15-20 business days
United Kingdom, Canada, France, Germany, Spain: You can expect your package to arrive in 20-25 business days.
Others: 15-25 business days.
While most of our items have a relatively short shipping timeframe, there are those that need just a little more time to get to you. Below are some of the items that take longer to ship/deliver than average.
1) Out of Stock Items
While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.
2) Custom Light Fixture
Custom light fixture can take up to another 12 business days to process, the whole shipping time can take up to 35~40 business days. Once shipped, you will receive the tracking information.
3) Oversized Items
Oversized and overweighted items (furniture sets, some of Lighting items) can take up to 40 business days to deliver. Generally, you should receive your shipment information within 4 weeks of your order date. The freight carrier will contact you to arrange the delivery once it is in your local area.
Taxes & Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at OLOYOYO SHOP. For further details of charges, please contact your local customs office.
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Order Canceling
1) Customized items
Customized lights can’t be cancelled when we start fabrication. Please contact us at customer@oloyoyo.com to confirm the order process before canceling. We don’t accept order canceling once it’s in the process of shipping.
2) Regular items
We don’t accept order canceling once it’s in the process of shipping.
Order Tracking
A shipping confirmation is emailed to you through our service RETURN POLICY & INSTRUCTIONS.
When the package is in the shipping process by sea, which would take 18~20 days, the tracking information may be invisible, it can be visible when it arrives at your local area.
At Oloyoyo Shop, we are committed to our customer satisfaction. We're here to help get it right! We offer Store Paypal for returns. Please reach out to us with any questions regarding models.
Please carefully review our Return or Exchange Policy and Instructions below before sending your item back.
Feel free to email customer@oloyoyo.com with any questions.
Returns
Our policy lasts 30 days. If 30 days have gone by since the delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be in its original state and packaging with the original tags attached.
Several types of goods are exempt from being returned:
• Products that have been assembled or installed;
• Products or packages damaged without any proof from local logistics;
• Products without original packaging or not in their original condition.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
• Products that has been opened;
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
• Any item in proper shipping time;
• Any malicious or wrong orders owing to clients' action or faults;
• Any item customized as requested;
• Any item that is returned more than 30 days after delivery;
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will get our refund manually via Paypal within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer@oloyoyo.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer@oloyoyo.com and send your item to our address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to our specific address via Post Service and contact us at customer@oloyoyo.com for getting warehouse address details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund or you pay it first on your side. In addition, the declaration value of products must be less than 50USD when you mail them through Post Service, because we will not bear any possible tax fee and any possible tax fee will be deducted from the order amount.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
*Please note that these are estimated delivery times only, therefore it is not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Please contact us at customer@oloyoyo.com if your tracking information is not up after 2~3 weeks
