Shipping policy

We process orders between Monday and Friday. Orders will be processed within 3 business days of ordering and shipped the next day after the processing day. 

Countries We can Ship to:

United States, United Kingdom, Canada, Australia, Austria, Canada, Norway, France, Germany, Israel, Saudi Arabia, Russia, Ukraine, Hong Kong(China), Korea, Malaysia, Singapore, Belgium, Switzerland, Denmark, Italy, Luxembourg,  Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal

Shipping method in US

Standard shipping in the United States is done via major ground carriers, including DHL, FedEx, United States Postal Service (USPS).

The approximate shipping time according to each country:

United States: 15~20 business days (Sea Shipping), 7~10 business days (Air Shipping)

United Kingdom, Canada, France, Germany, Spain: You can expect your package to arrive in 10~20 business days.

Others: 15~25 business days.

While most of our items have a relatively short shipping timeframe, there are those that need just a little more time to get to you. Below are some of the items that take longer to ship/deliver than average.

1) Out of Stock Items

While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.

2) Custom Light Fixture

Custom light fixture can take up to another 12 business days to process, the whole shipping time can take up to 35~40 business days. Once shipped, you will receive the tracking information.

3) Oversized Items

Oversized and overweighted items (furniture sets, some of Lighting items) can take up to 40 business days to deliver. Generally, you should receive your shipment information within 4 weeks of your order date. The freight carrier will contact you to arrange the delivery once it is in your local area.

Taxes & Duties

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

We offer DDP (Delivered Duty Paid) shipping to most countries (including US), meaning that import duties and taxes are typically included in the final price. In rare cases, additional fees may be charged by local authorities, which are the responsibility of the recipient. For more information on specific import charges, please consult your local customs office.

Please also ensure that the item you're purchasing complies with your country's import regulations. OLOYOYO SHOP is not liable for any issues arising from restricted or prohibited items being shipped to your location.

Order Tracking

A shipping confirmation is emailed to you through our service RETURN POLICY & INSTRUCTIONS.

When the package is in the shipping process by sea, which would take 18~20 days, the tracking information may be invisible, it can be visible when it arrives at your local area.

At Oloyoyo Shop, we are committed to our customer satisfaction. We're here to help get it right! We offer Store Paypal for returns. Please reach out to us with any questions regarding models.
Please carefully review our Return or Exchange Policy and Instructions below before sending your item back.
Feel free to email customer@oloyoyo.com with any questions.

*Please note that these are estimated delivery times only, therefore it is not guaranteeing delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Please contact us at customer@oloyoyo.com if your tracking information is not up after 2~3 weeks