Refund policy

At oloyoyo, we strive to make our customers 100% satisfied with the product you purchased from us.Please don't hesitate to send us an email for any questions or issues, and we will assist you right away.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out or under production.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days upon the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Please note that customized products are not applicable of Returns unless quality issue;

Customers will only be charged once at most for shipping costs (this includes returns);

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Returns (if applicable)

You can always cancel your order for a full refund prior to shipping. Unfortunately, due to the characteristics of some of our products, once you have used it and cannot sell it again (such as braces), we are unable to offer refunds, returns, or exchanges. The sale of this product will be final. We reserve the right to refuse any returns at any time.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Transaction fees may be charged by your bank, the expedited air shipping fee, tipping are voluntarily assumed by you at the time of the transaction, payments of these charges are the responsibility of yourside and will not be refundable or covered by us here at Oloyoyo. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

Please contact our Customer service at customer@oloyoyo.com to get the return address.