FAQs
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Order processing time: 1–3 business days
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Standard delivery time: 15–20 business days
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Expedited delivery (available upon request): 2–6 business days
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Custom orders: Lead time varies; please contact us for rush options.
Returns & Refunds
Customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may return it within 30 calendar days for a full refund, provided the item is unused, uninstalled, and in its original packaging.
Alternatively, we offer a one-time exchange within 30 days of your first purchase.
Please note that certain items may not be eligible for return. For full terms, please refer to our Return & Refund Policy.
We understand the importance of safe delivery, especially for delicate lighting fixtures. To minimize risk, we use reinforced packaging, including thickened cartons, internal shock-absorbing foam, and wooden crates when necessary.
In the unlikely event that your item arrives damaged, please take clear photos upon receipt and contact us immediately. We will arrange a replacement at no additional cost.
We are pleased to offer a wide range of customization options to meet your specific needs. Whether it’s size, color, finish, or branding elements such as a logo, we can tailor our lighting designs to suit your vision and space.
Our team will work closely with you to bring your ideas to life and create a piece that is both functional and uniquely yours.
We offer a 5-year warranty on all lighting fixtures, exceeding the industry average of 2 to 3 years. This reflects our confidence in the craftsmanship and durability of our products.
Beyond the warranty period, we continue to support our customers by providing replacement parts and technical assistance, ensuring your fixture remains in excellent condition for years to come.